Two types of clients

The clients that complain will most likely stay with you, if you address their complaints.

The ones that don’t complain have most likely moved on to your competition.

If you know the difference, you will encourage complaints and treat them as gifts.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s