Self-reflection is power

I want you to imagine the most difficult challenge you have been through in your life. Maybe it was a difficult exam, the loss of a loved one or a project you needed to deliver.

Now, what did you learn about yourself? What were your fault points? And what did you do well? If you can, write the answers to these questions on a piece of paper and just read them again and again.

You see, if service companies are always requesting feedback to improve their services, you need to be able to give yourself some feedback too, to improve. Maybe you might want to take some time off this week and just reflect on how you dealt with a challenge in your life to learn a little more about yourself.

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